The healthcare industry is getting increasingly digitalized. Patients are expecting more from their healthcare providers. In such an environment, in-app chat presents an opportunity for Health Tech companies, insurance businesses, and healthcare providers to connect with patients.
Real-time conversations on live chat are substituting phones when scheduling doctor appointments, but they can also do much more. This eBook discusses how in-app chat can support healthcare institutions in providing an excellent patient experience without compromising patients’ data privacy.