Trusted by 12M+ users
in over 150 countries
The #1 platform for exceptional customer service
Engage clients while achieving maximum customer service performance.
One team inbox for all client communication
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Support customers on their favorite channels: Email, Messenger, Twitter, Whatsapp, SMS & LiveChat. Combine all messages across channels on Rocket.Chat.
Boost efficiency with omnichannel help desk solutions
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Ticketing system, complete chat history, and role-based permission. Provide 24/7 support to clients from anywhere: mobile device, desktop, or web browser.
Scale customer service while being customer-centric
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Integrate your CRM, chatbots, and machine learning apps to accelerate CX without losing the human touch in client interactions.
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Mike Schwartz
CEO & Founder at Gluu
“A huge differentiator to win more business…”
“Thanks to Rocket.Chat, we figured out how to win customers without sending engineers on site. The omnichannel feature enables us to provide enterprise-level support…”
Mike Schwartz
CEO & Founder at Gluu
An entire ecosystem to supercharge your customer service
Automate conversations with chatbots & machine learning apps
Why customer service teams love Rocket.Chat
Simultaneous chat limit & waiting queue
Make the most of your support workload while reducing customer waiting time.
Canned responses
Improve response times with saved replies for the commonly asked questions.
Unlimited chat history
Quickly locate previous customer requests and conversations.
Intuitively manage inactive chats
Help agents resolve inquiries faster by auto-closing inactive chats.
Custom reports & engagement dashboard
Quickly monitor team engagement and peak hours.
Analytics &
real-time monitoring
Easily track and get insights into your team’s performance.
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Flexible business hours
Set business hours according to your CS team schedule.
Smart chat routing & priority assignment
Create automatic rules to balance agents’ workload and prioritize clients.