Customer Story

How The Public Defender’s Office of the State of São Paulo assisted +1M citizens with Rocket.Chat

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Omnichannel Customer Service

Manage all customer
collaboration from a single place

Engage in seamless interactions with customers regardless of how they connect with you. Offer great customer experience that drives lasting relationships and better business results.
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The #1 platform for exceptional customer service

Engage clients while achieving maximum customer service performance.
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Jonathan Liss
Sr. Product Manager at Seeking Alpha
Mike Schwartz
CEO & Founder at Gluu

"Rocket.Chat helped us double our subscription revenue"

"Rocket.Chat has proved to be a great retention tool for the company. It helped us double our marketplace revenue in 2020 and provide a VIP experience for customers."
Jonathan Liss
Sr. Product Manager at Seeking Alpha

“A huge differentiator to win more business…”

“Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. The Omnichannel Feature enables us to provide enterprise-level support, a huge differentiator to win more business.”
Mike Schwartz
CEO & Founder at Gluu

An entire ecosystem to supercharge your customer service

Automate conversations with chatbots & machine learning apps

Why customer service teams love Rocket.Chat

Enable agents to give customers an unforgettable experience

Tools built to help agents engage, interact and resolve customer demands quicker and better.

Empower managers to be data-driven & act faster

Intuitive dashboards and real-time data to gain insights across CX and balance support workload.

Simultaneous chat limit & waiting queue
Make the most of your support workload while reducing customer waiting time.
Canned responses
Improve response times with saved replies for the commonly asked questions.
Unlimited chat history
Quickly locate previous customer requests and conversations.
Intuitively manage inactive chats
Help agents resolve inquiries faster by auto-closing inactive chats.
Custom reports & engagement dashboard
Quickly monitor team engagement and peak hours.
Analytics &
real-time monitoring
Easily track and get insights into your team’s performance.
Flexible business hours
Set business hours according to your CS team schedule.
Smart chat routing & priority assignment
Create automatic rules to balance agents’ workload and prioritize clients.