Product Roundup: What’s new in Rocket.Chat 6.9

Pavithra Sudhakar
June 14, 2024
min read

We are committed to ensuring our customers’ voices are heard. With every new version, we are actively seeking ways to enhance Rocket.Chat as an effective platform for communication, collaboration, and business goals achievement. If you've been with us since the start of the year, you'll notice we've introduced a new version practically every month, illustrating our unwavering commitment to constant improvement.

This month, we're introducing Rocket.Chat v6.9 which introduces exciting updates ranging from more straightforward user management to improved user experience for users and omnichannel agents. Read our blog for more insights into why you should consider upgrading to this latest version.


1. To streamline your user management tasks, we've introduced a new 'All' tab in the Users section of your Admin panel. This is designed to give you a comprehensive view of all users. We've also added a 'Registration Status' column, displaying each user's status - active, pending, or deactivated. These enhancements aim to simplify user management, provide clarity, and improve overall efficiency of your administrative tasks.

2. You can now continue to access downloaded files from a room, even after it's closed. This implies that any files uploaded during a live chat will be available even after an omnichannel conversation is closed. This degree of flexibility will enable you to have a comprehensive record of all conversation transcriptions, ensuring no crucial information slips through the cracks, even after a conversation is closed. 

3. We're introducing an update to improve user engagement in live chat sessions. Now, Trigger Messages will stay visible in the message list and in the correct sequence until the live chat session finishes. This feature ensures message continuity even when the page is refreshed multiple times, providing a seamless communication flow to keep your users well engaged.

4. We've made an improvement to your multi-selection process in omnichannel departments. Now, our dropdown menu features a checkbox design when multiple departments are chosen. This feature enables you to see selected options at a glance, eliminating any confusion when handling multiple items — either during department selection or determining which departments are permitted for forwarding. This modification simplifies your user experience and ensures a more efficient and hassle-free operation.

5. To enhance accessibility, we've updated the icon for read messages. Instead of a single check icon, it will now be a blue double-check icon. This change aims to provide a clearer, more efficient visual cue to identify read messages.

6. We've also improved the contrast of the scroll bar in both light and dark themes for better visibility. This adjustment adheres to the WCAG compliance criteria, ensuring a more user-friendly and accessible interface for all users.

7. We're making debugging easier for you. Now, you can find the Cloud Workspace ID directly on the admin info page!

Resolved issues

  1. The problem of not being able to change the global retention policy in channels has been fixed. Now, you have the flexibility to modify it as per your needs.
  2. The issue of LDAP or OAuth users resetting or creating their passwords, even when the change setting is disabled, is sorted. Now, the settings are much more secure and reliable. 
  3. The deletion of OTR system messages will now skip the trash collection and remain discreet as intended. This ensures more privacy for your messages.
  4. The ‘Info’ option for messages won’t appear in the ‘Actions’ menu if read receipts are turned off. This makes the interface much cleaner and easier to navigate. 

How to update your workspace to the latest Rocket.Chat version?
SaaS workspaces

The release happens automatically on our cloud, so no further action is required from your side. However, remember that updating instances might take a few weeks, so don't hesitate to contact our support team if you need to update your version sooner. 

Self-managed workspaces

Depending on the installation mode, you might need to update your server manually. Check out our documentation for instructions.

Still not using Rocket.Chat? Get started!

Get started with Rocket.Chat’s secure collaboration platform

Talk to sales

Frequently asked questions about <anything>

Pavithra is a Product Marketing Manager at Rocket.Chat. She represents the voice of the customers and helps shape the voice of the product. She is highly passionate about bringing new offerings to the market. When she isn’t donning the hat of a Product Marketer, she tries her hand at multiple cuisines, lives a hundred different fictional characters through books, and enjoys playing badminton.
Pavithra Sudhakar
Related Article:
Team collaboration: 5 reasons to improve it and 6 ways to master it
Want to collaborate securely with your team?
Deploy Rocket.Chat on-premise or in the cloud and keep your conversations private.
  • Digital sovereignty
  • Federation capabilities
  • Scalable and white-labeled
Talk to sales
Looking for a HIPAA-ready communications platform?
Enable patients and healthcare providers to securely communicate without exposing their data.
  • Highly scalable and secure
  • Full patient conversation history
  • HIPAA-ready
Talk to sales
The #1 communications platform for government
Deploy Rocket.Chat on-premise, in the cloud, or air-gapped environment.
  • Secure data governance and digital sovereignty
  • Trusted by State, Local, and Federal agencies across the world
  • Matrix federation capabilities for cross-agency communication
Talk to sales
Want to customize Rocket.Chat according to your own preferences?
See behind the engine and change the code how you see fit.
  • Open source code
  • Highly secure and scalable
  • Unmatched flexibility
Talk to sales
Looking for a secure collaboration platform?
Keep your conversations private while enjoying a seamless collaboration experience with Rocket.Chat.
  • End-to-end encryption
  • Cloud or on-prem deployment
  • Supports compliance with HIPAA, GDPR, FINRA, and more
Talk to sales
Want to build a highly secure in-app chat experience?
Use Rocket.Chat’s APIs, frameworks, and managed backend to build a secure in-app or live chat experience for your customers.
  • Supports compliance with HIPAA, GDPR, FINRA, and more
  • Highly secure and flexible
  • On-prem or cloud deployment
Talk to sales

Our best content, once a week

Share this on:

Get your free, personalized demo now!

Build the most secure chat experience for your team or customers

Book demo