High performance teams lift off here. Are you ready?
Community
- Unlimited 1:1 and group messaging
- Up to 10,000 push notifications per month
- Up to 5 active marketplace apps
- Basic user sync
- OAuth basic social logins
- End-to-end encryption
- Full messaging history
- 1:1 federated messaging
- Distribute inquiries across available agents
- Analytics and real-time monitoring
- Livechat
- Email (basic)
- SMS (basic)
- Peer-to-peer community assistance
- Self-managed
Enterprise
- Unlimited & secure push notifications
- Full Matrix Federation
- Advanced identity management
- High availability
- Centralized admin controls and granular audit logs
- Data loss prevention
- Video conferencing integrations
- Customizable user permissions
- Guest users
- Custom white-label branding
- Delivered/read receipt
- Templated messages for common messages
- Route returning customers to previous agent
- High impact inquiry prioritization
- Queue waiting time display
- Mobile app for agents
- Inquiry forwarding across teams and departments
- Multiple queues & departments
- Facebook Messenger
- WhatsApp Business
- Instagram Direct
- Telegram
- Email (premium, coming soon)
- SMS (premium, coming soon)
- VoIP
- Web support portal
- Choice of self-managed or secure cloud
- Operations Quick Start
- Upgrade and Scale
- Design Session
- Data Migration
- Implementation Consulting
- Premium SaaS DevOps
- Phone & email support
- 2 hour high priority tickets
- Phone & email support
- 30min high priority tickets
- Dedicated CSM
Can we help?
FAQs about Rocket.Chat pricing
Yes, you can self-host it and use your Community Edition workspace for free, forever.
No, our customers have the option to choose between cloud or self-managed hosting without incurring additional costs.
Yes, we do. Please contact us to learn more.
Yes, we offer special rates to organizations that do good things around the world. If you'd like to apply for a concession, please get in touch with us and we'll be glad to get to know your work.
We offer a 30-day free trial with every workspace. We will notify you in advance of when the trial is coming to an end.
As an enterprise customer, you get access to our web support portal by default. You can also choose to purchase additional levels of 'support packages' based on your orgnization's needs.
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