What’s new with Rocket.Chat in September

Rocket.Chat 3.18.0 is here with many new exciting features and improvements. In this post, we’ve listed the major updates about Team Collaboration, Omnichannel & Marketplace – check them out below!

To see all release notes, click here.

👩🏻‍💻 Omnichannel Customer Engagement

Omnichannel Analytics Improvements

To increase data accuracy within Omnichannel reports, we’ve improved how data is shown, which means users can now display their dashboard data in their local timezone or UTC in real-time.

Queue Management Improvements (Enterprise Edition)

Great news for the customers asking for this feature: now, admins can set rules to auto-close queued chats after a certain period of inactivity.

By doing so, companies can reduce their support workload and ensure the Analytics will be more accurate, including important agent metrics such as Waiting Time and Response Time.

To set your Maximum Queue Wait Time, and personalize messages to users on a queue, simply go to Rocket.Chat ➞ Omnichannel ➞ Queue Management.

📲 Marketplace Updates

New App Submission Flow

Within the first weeks of September, app developers can only submit new apps through the Publisher Portal. The app submission form has new fields created to allow publishers to provide more information about their apps, such as app description, supported languages, screenshots, and privacy policy summary.

Please note that you can send it through CLI (command-line interface) when you submit an app, but it will be saved as a “draft” until you fill out all mandatory fields.

How To Update Your Workspace To Version 3.18?

• Cloud-hosted workspaces: The release happens automatically on our cloud, so no further action is required from your side. Remember that upgrading instances might take a few weeks, so please reach out to our support team if you need to update your version sooner.
• Self-managed workspaces: Depending on the installation mode, you might need to update your server manually. Check out our documentation for instructions.

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