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ISG Provider Lens™: a leading-edge and actionable research study
After being ranked one of Capterra’s top 20 most popular Live Chat and Remote Work softwares in 2020, we’re incredibly happy to be featured on the ISG Provider Lens™ Digital Workplace of the Future report for 2020! The study highlights an overview of the top players in each defined country and market.
ISG Provider Lens™ is a global study conducted by the technology research and advisory firm ISG (Information Services Group), that helps corporations, public sector organizations, and technology service providers to achieve operational excellence and faster growth. ISG’s data-driven comparisons are powered by the experience and insights of ISG’s highly qualified analysts: each provider’s position is based on independent research and a comprehensive evaluation process.
ISG Provider Lens™ Quadrant Reports
The ISG Provider Lens™ Quadrant studies offer potential buyers an overview of the top players in the tech market, segmented by country or region. The reports highlight each company’s strengths and differentiators, providing data-driven insights for service providers.
Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. ISG Provider Lens™ Team
Provider Classifications
Companies evaluated in the study can be addressed one of the following quadrants: Leader, Product Challenger, Market Challenger and Contender.
Besides the main quadrants, if ISG’s analysts consider a company to have outstanding potential and a promising portfolio, it can be awarded the Rising Star title:
We’re over the moon to be featured on ISG Provider Lens™ Digital Workplace of the Future — Services & Solutions (2020) report for Brazil, USA, Germany, Nordics and the UK. ?
Learn more about the details for each region:
Brazil
- Enterprise Collaboration Solutions: Product Challenger
- Meeting and Conferencing Solutions: Rising Star
Rocket.Chat’s open nature was highlighted by ISG’s specialist Pedro B. Maschio, Distinguished Analyst & Author at ISG. According to Pedro, Rocket.Chat’s openness is ideal in terms of Enterprise Collaboration Solutions: being able to integrate numerous collaboration platforms was listed as one of our biggest strengths, alongside our consistent delivery and innovation.
As for Meeting and Conferencing, Pedro says that Rocket.Chat has a “differentiated collaboration and meeting solution to serve large enterprises that require robust security and privacy.”
USA
- Enterprise Collaboration Solutions: Product Challenger
- Meeting and Conferencing Solutions: Product Challenger
In both categories, Rocket.Chat’s security and flexibility were highlighted. Our enterprise features and strong integrations were also mentioned:
Rocket.Chat is a unique solution with high enterprise-grade features, providing clients both flexibility as well as security with collaboration.
Mrinal Rai Principal Analyst & Manager at ISG
According to the research, security is one of our strongest features since our company holds numerous security certifications, including ISO 27001 and 27018; SOC 1,2,3; PCI DSS; HIPPA; FINRA; FedRAMP; Cloud Security Alliance; and California Consumer Protection Act certifications.
Read more: Secure Messaging: what makes Rocket.Chat a safe team collaboration platform?
Germany
According to ISG’s Principal Analyst Dr. Henning Drasfeld, Rocket.Chat is developing a revolutionary platform-based development model. Besides, they highlighted our adaptable price range (that suits both large and small businesses) and the ease to deploy our server both on-premises and via cloud.
Nordics
Rocket.Chat’s client experience was defined as easy and convenient, since our software requires no technical knowledge to be installed. Our strong pricing and limitless integrations (with social media channels, chatbots, and Live Chat) were also mentioned to have an important role in connecting large teams.
The UK
Easy to deploy and innovative: these were two of the main reasons ISG’s analysts evaluated Rocket.Chat as a Market Challenger in the UK. Our variety of integrations was also mentioned: “Rocket.Chat can leverage a seamless integration with third-party applications and tools including Active Directory.”
We're incredibly happy and thankful to be featured on ISG Provider Lens™ study - it is one of the reasons why we work relentlessy on improving our rocket every day!
