TigerConnect, a cloud-native CC&C solution, has transformed healthcare communications since 2010. Automating workflows, speeding decision-making, and improving patient outcomes, it serves 7,000+ organizations with 700,000+ users.
While TigerConnect offers robust features, users sometimes face issues with overwhelming notifications and a complex interface. Reports of delayed or missed messages can disrupt workflow. Additionally, limited customization options and higher costs might pose challenges for some users and organizations.
So, exploring some top-notch TigerConnect alternatives may open up more options for your healthcare business. Let’s begin!
What TigerConnect does great?
Here are the key benefits of the tool:
- Robust healthcare collaboration tools: TigerConnect offers a full range of healthcare collaboration tools, including clinical platforms, alarm management, and patient engagement solutions. It streamlines communication across departments, saving time and resources.
- Improved patient outcomes: Patients benefit from text, video, and appointment reminders, improving adherence to care plans and reducing readmissions.
- Prioritized data security: TigerConnect prioritizes data security with HITRUST CSF-certified solutions, exceeding HIPAA standards, with features like message archiving and self-destructing messages for sensitive patient information protection.
Why are people looking for TigerConnect alternatives?
Despite its strengths, some users have flagged TigerConnect’s limitations such as:
- Integration Challenges: Users face hurdles integrating TigerConnect with other systems, affecting interoperability and workflow efficiency.
- Technical Support Issues: Dissatisfaction was reported with TigerConnect's support team, which is struggling to resolve integration problems promptly.
- Limited Features: Users find TigerConnect's features basic, lacking advanced functionalities like user tagging, hindering collaboration
- Usability Concerns: Many also note limitations, such as the inability to mention specific individuals, which risks communication gaps in high-volume environments.
Best TigerConnect alternatives for clinical collaboration in 2024
Let’s go over the top alternatives of TigerConnect you can use:
1. Rocket.Chat
Rocket.Chat is an HIPAA-compliant messaging tool designed for scalability, collaboration, and privacy. It is used in highly regulated environments like healthcare, government, and defense.
Trusted by millions of users all over the globe, it ensures encrypted real-time conversations, wide-ranging customization, and data integrity.
Key Features
- Privacy & Security: End-to-end encryption, ISO 27001 certification, compliance with HIPAA, GDPR, and more.
- Customization: Full access to the code for unlimited customization and integrations.
- Interoperability: Connect seamlessly with colleagues, partners, and customers across various platforms and channels.
- Tailor your workflow: Extend and customize your workspace with custom apps, open APIs, powerful plugins, and webhooks, ensuring a seamless fit with your organization's specific needs.
- Control your data: Rocket.Chat lets you choose how your conversations are stored and managed. Choose from self-hosted, air-gapped, or secure cloud deployment options.
Pros
- Self-hosted or SaaS deployment options for data control.
- Robust privacy measures and compliance certifications.
- Extensive customization capabilities and open-source nature.
Cons
- Limited features compared to some proprietary platforms.
- Learning curve during setup.
Rocket.Chat stands is a top choice among TigerConnect alternatives and is considered one of the most secure messaging apps for healthcare, offering unparalleled security, customization, and interoperability for clinical collaboration.
Get started with Rocket.Chat’s secure collaboration platform
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2. Podium
Podium simplifies clinical collaboration with its all-in-one lead conversion and communication platform, utilizing the power of text messaging. It enables healthcare teams to gather reviews, manage leads, facilitate payments via text, execute text marketing campaigns, and centralize communications effortlessly.
Key Features
- Automated Review Requests
- AI-powered Customer Communications
- Text Marketing Management
- Unified Inbox for Streamlined Communication
- Seamless Payment Processing
Pros
- Easy to Use and Integrate
- Efficient Communication with Patients and Colleagues
- Effective Automation for Routine Tasks
- Simplified Review Gathering Process
- Comprehensive All-in-One Platform
Cons
- High Cost
- Potential Integration Issues
- Limited Customer Support Availability
- Some Users May Find Certain Features Lacking
- Requires Active Management to Maintain Work-Life Balance
3. Birdeye
Birdeye is a comprehensive reputation management and digital customer experience platform catering to local brands and multi-location businesses. With over 100,000 businesses leveraging its AI-powered solutions, Birdeye excels in customer engagement and loyalty-building within local markets.
Key Features
- Consumer Intelligence with Sentiment Analysis
- Robust reporting and dashboard features
- Media monitoring across social networks
- Real-time updates and analytics
Pros
- User-friendly interface
- Efficient review management
- Responsive customer service
- Quick response mechanisms
Cons
- Integration issues may arise
- Some users report complexities in usage
- Learning curve during implementation
- Limited features for certain business setups
4.OhMD
OhMD simplifies patient communication for medical practices with HIPAA-compliant text-based messaging, enhancing patient experience and saving time.
Key Features:
- HIPAA-compliant two-way text messaging
- Appointment reminders and broadcast messaging
- Virtual phone answering service with EHR integrations
Pros
- Seamless patient communication via text
- Automated workflows save staff time
- Integration with over 85 EHR systems
Cons
- Occasional timeout issues during conversations
- Lack of automatic message routing based on content and provider preference
5. Weave
Weave is a patient communication platform designed for small and medium-sized businesses. It streamlines the entire customer journey, from initial contact to final invoice, revolutionizing how businesses attract, communicate with, and engage customers.
Key Features:
- HIPAA-compliant messaging
- Interoperability for streamlined operations
- Digital intake forms
- Patient satisfaction management.
Pros
- Integrated features simplify patient communication
- Robust set of functionalities compared to alternatives
Cons
- The onboarding process could be smoother
- Integration with practice management software could be improved
6. Virtru
Virtru offers control over digital information sharing, ensuring privacy with ease. Its military-grade encryption suits organizations of all sizes, facilitating secure data management.
Key Features
- Military-grade encryption for data security.
- Seamless integration with Google Workspace, Microsoft 365, and enterprise apps like Salesforce.
Pros
- Easy integration into existing workflows.
- Affordable, making encryption accessible.
- Granular access controls and persistent audit for compliance.
Cons
- Occasional email sending delays.
- Issues with user management, especially with SSO setup.
- Admin tools in enterprise products are too clunky
7. AthenaOne
AthenaOne by Athenahealth offers clinical collaboration tools, aiding in efficient care delivery and administrative tasks. It streamlines communication in the healthcare system and facilitates easy medication prescriptions.
Key Features
- Message sorting for pharmacies and faxes.
- Simple medication prescribing process.
Pros
- Efficient message sorting.
- User-friendly interface.
- Supportive partnership approach.
Cons
- Issues with refund processes.
- Inadequate tech support and training.
- Template loss during upgrades.
- Slow response to fixing coding bugs.
8. Mend
Mend offers an integrated Telemedicine platform suitable for medium to large healthcare organizations. Its user-friendly interface allows seamless communication with patients through messaging, video, or forms, enhancing patient engagement.
Key features
- HIPAA-compliant telemedicine
- Digital intake forms
- Group video conferencing
- Patient appointment reminders
- Seamless EHR/PMS integrations.
Pros
- Exceptional customer service and support.
- Accessible 24/7 for both providers and patients.
Cons
- The lack of prompts for error resolution can be frustrating.
- Occasional issues with link delivery to patients.
- Some users experience frequent disconnections during sessions.
9. RXNT
RXNT offers cloud-based Electronic Prescribing (eRx) software, certified for Electronic Prescriptions for Controlled Substances (EPCS) and connected to Prescription Drug Monitoring Programs (PDMPs), facilitating easy prescription writing from any location.
Key Features
- EPCS certification and PDMP connectivity
- Price transparency and easy prescription renewals
- Drug/allergy interaction checks and real-time medication history
Pros
- Responsive and professional support team
- Compatibility with other systems like Revolution EHR
Cons
- Issues with compounded scripts being received by other pharmacies
- Some difficulties with live patient chat and navigation
- Missing or hard-to-understand features
- Challenges with billing setup and EMR intuitiveness
10. TotalMD
TotalMD is a comprehensive medical software solution tailored for practices of all sizes within the healthcare industry. It integrates practice management and health records, facilitating efficient clinical collaboration and patient care.
Key Features
- Appointment Management
- Billing & Invoicing
- Charting
Pros
- User-friendly interface similar to industry-standard software.
- Responsive and knowledgeable customer support.
Cons
- Limited customization options for reports.
- Technical support availability might not align with all time zones.
Frequently asked questions about <anything>
- Digital sovereignty
- Federation capabilities
- Scalable and white-labeled
- Highly scalable and secure
- Full patient conversation history
- HIPAA-ready
- Secure data governance and digital sovereignty
- Trusted by State, Local, and Federal agencies across the world
- Matrix federation capabilities for cross-agency communication
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- Open source code
- Highly secure and scalable
- Unmatched flexibility
- End-to-end encryption
- Cloud or on-prem deployment
- Supports compliance with HIPAA, GDPR, FINRA, and more
- Supports compliance with HIPAA, GDPR, FINRA, and more
- Highly secure and flexible
- On-prem or cloud deployment
