10 best Twilio alternatives to engage with your customers

In this digital era, businesses must lean on innovative ways to communicate with customers as the world becomes increasingly connected. Twilio is one of the most well-known platforms for extending communications to multiple channels, including SMS and voice.

However, did you know that several other alternatives to Twilio offer similar features and, in some cases, even more functionality?

In this article, we've put together a list of the 10 best Twilio alternatives that you can use to enhance your communication with customers.

Whether you're looking for a fully editable API or additional functionalities, these alternatives to Twilio have something unique to offer.

10 Best Twilio alternatives you should check out

If you want to extend your apps' functionality and engage with your customers more effectively, here are some top-notch Twilio alternatives listed below:

1. Rocket.Chat

Rocket.Chat is an open-source messaging platform that allows organizations to create customized messaging experiences within their mobile or web apps. Its Chat Engine is highly flexible and scalable, enabling businesses to adapt and grow their messaging capabilities as their needs change over time. Offering complete control, Rocket.Chat is an excellent choice for a collaborative platform to promote customer experience.

Supported channels: SMS, voice, video, chat, email, social media, and more.

Best for: Businesses of all sizes that require a highly customizable and scalable messaging solution with complete control.

What makes it stand out in comparison to others?

Rocket.Chat stands out due to its open-source nature, enabling businesses to customize and modify the platform to meet their distinct needs.

Additionally, its omnichannel features enable seamless two-way communication with customers across multiple channels, for example an in-app chat, making it an incredibly versatile and effective alternative to Twilio. Also, Rocket.Chat provides on-premise deployment options and is GDPR and HIPAA-ready.

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2. Plivo

Plivo is another Twilio alternative that provides businesses with a fully customizable API. With Plivo, companies can quickly build and integrate messaging capabilities into their existing apps and services.

Supported channels: SMS, Voice, Video.

Best for: Businesses looking for a customizable API to build messaging capabilities into their existing apps and services.

What makes it stand out in comparison to others?

Plivo is a highly flexible platform that provides businesses with a robust API for building messaging capabilities.

3. Fonoster

Fonoster is a cloud-based communication platform that offers businesses a wide range of features. The scalable platform offers SDK and Tooling, and it can be customized to meet specific business needs in various industries, making it a great Twilio alternative.

Supported channels: Voice, Video, SMS.

Best for: Businesses looking to build voice applications that can be customized to meet their specific needs.

What makes it stand out in comparison to others?

Fonoster's ability to recalibrate the platform to meet the unique needs of businesses in various industries sets it apart from other Twilio alternatives.

4. MessageBird

MessageBird is a global communication platform that provides businesses with a wide range of messaging capabilities, including SMS, voice, and chat.

Supported channels: SMS, Voice, Chat.

Best for: Businesses looking for a global communication platform with a wide range of messaging capabilities.

What makes it stand out in comparison to others?

MessageBird's global reach and support for multiple messaging channels, including SMS, voice, and chat, make it an excellent choice for businesses looking to engage with customers around the world.

5. Vonage

Vonage is a cloud-based communication platform that provides businesses with a wide range of features, including voice and video calling, SMS messaging, and more.

Supported channels: Voice, Video, SMS.

Best for: Businesses looking for a cloud-based communication platform with valuable communication features.

What makes it stand out in comparison to others?

Vonage focuses on providing businesses with a wide range of features to accelerate connections and improve customer experience, making it an excellent choice for a comprehensive communication platform.

6. Plum Voice

Plum Voice is a cloud-based IVR platform that provides businesses with a wide range of voice-based communication capabilities. The platform can be customized to meet the specific needs of businesses in various industries, including healthcare, finance, and more.

Supported channels: Voice

Best for: Businesses looking for a cloud-based IVR platform that provides a wide range of voice-based communication capabilities.

What makes it stand out in comparison to others?

Plum Voice provides businesses with a comprehensive IVR platform that can be customized to meet their specific needs, which sets it apart from other Twilio alternatives. Its support for voice-based communication also makes it an excellent choice for businesses looking to engage with customers through phone-based channels.

7. Sendbird

Sendbird is a messaging platform that provides businesses with the tools they need to build messaging solutions within their applications.

Supported channels: Chat, voice, video, and more.

Best for: Businesses that require a customizable messaging solution with robust development tools.

What makes it stand out in comparison to others?

Sendbird stands out due to its extensive developer tools, enabling businesses to build customized messaging solutions that meet their needs. Additionally, the platform offers robust customer support and a user-friendly interface.

8. Vidyo

Vidyo is a tailored video conferencing solution that provides enterprises with the tools to conduct high-quality video calls and conferences.

Supported channels: Mobile devices, desktops, and conference room systems.

Best for: Businesses that require a reliable and high-quality video conferencing solution.

What makes it stand out in comparison to others?

Vidyo stands out because it delivers high-quality video calls and conferences, even in low-bandwidth environments. Additionally, the platform offers robust security features and easy accessibility that make it easy to use.

9. Alvaria

Alvaria is a cloud-based contact center solution that allows businesses to manage customer interactions across multiple channels.

Supported channels: Voice, email, chat, social media, and more.

Best for: Businesses that require a comprehensive contact center solution.

What makes it stand out in comparison to others?

Alvaria stands out due to its ability to manage customer interactions across multiple channels and offers businesses a comprehensive view of their customer's needs and preferences.

Additionally, the platform has robust reporting and analytics tools that enable businesses to optimize their contact center operations over time.

10. Infobip

Infobip is a cloud-based A2P messaging platform helping organizations engage with customers across multiple channels.

Supported channels: SMS, voice, chat, email, social media, and more.

Best for: Businesses that require a comprehensive messaging solution.

What makes it stand out in comparison to others?

The platform offers many features, including messaging automation, SMS API, personalization, and reporting and analytics tools. Additionally, Infobip provides businesses with a global messaging infrastructure, enabling them to reach customers all around the world.

**The best Twilio alternative is the one that suits your unique needs**

By exploring the alternatives to Twilio we have covered, you've seen that different solutions give you different opportunities to connect with your customers. The question is: what are you looking for?

If you're considering adding a secure in-app chat to your product to engage with your customers, Rocket.Chat should be at the top of your list. Our customizable and feature-rich chat engine can help you create unique messaging experiences that engage your customers in the best way for your business.

Before you bring your teams and the tools together via secure collaboration platform, explore more of our content:

➡️ In-app messaging examples to engage users

➡️ What's better for your business: in-app chat or texting?

➡️ 6 effective tactics to drive user retention on your app

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Sara is an SEO Strategist at Rocket.Chat. She is passionate about topics around digital transformation, workplace experience, open source, and data privacy and security.

Sara Ana Cemazar

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