The need for email in customer service communications
Provide fast and personal customer service via email
[.c-title-comm]Help customers faster with modern support features[.c-title-comm]
[.c-text-comm]Ticketing system, custom triggers, and unlimited client chat history.[.c-text-comm]
[.c-title-comm]Accelerate CX with one team inbox[.c-title-comm]
[.c-text-comm]Move away from multiple email inboxes. Bring clients & agents into a single platform.[.c-text-comm]
[.c-title-comm]Automate interactions while staying customer-centric[.c-title-comm]
[.c-text-comm]AI-powered chatbots, pre-built replies, and secure file sharing.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]
Everything other platforms do, just no hidden charges.
Free user-initiated messages
Session messages are user-initiated messages to your WhatsApp Business number, usually charged by WhatsApp Business providers.
With Rocket.Chat, all session messages are free of cost.
No extra cost on top of message templates
Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.
Efficiency-driven features that make email customer support a breeze
Attach files to email replies right from Rocket.Chat
Escape the email forwarding nightmare
Improve response times with pre-built replies
See the history of every customer interaction
Connect your email to Rocket.Chat in minutes.
Go to Administration> Email Inboxes > Add new inbox.
Define a name and department to handle the inbox.
Configure SMTP and IMAP servers. Hit “Save”.
Done! :) Your inbox is connected to Rocket.Chat.
“A huge differentiator to win more business…”
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance